Technology Operations & Systems Manager,
Malou Sarmiento
Keeping the details organized, the systems moving, and the team supported.
About
Malou Sarmiento works behind the scenes at Boutique Travel Advisors, supporting the systems, processes, and people that keep the agency moving. From advisor onboarding and training to website initiatives, CRM organization, booking support, and day-to-day troubleshooting, she helps turn the many moving pieces of BTA into workflows the team can actually use.
Known for her resourcefulness and attention to detail, Malou is often the person advisors turn to when they need help navigating a system, solving an unexpected problem, or figuring out the best way forward.
From travelers
Malou is an incredibly reliable team member who consistently delivers expert solutions to complex technical challenges. Her ability to navigate issues that often leave others stumped makes her an invaluable asset to the team.
Malou is an incredibly reliable team member who consistently delivers expert solutions to complex technical challenges. Her ability to navigate issues that often leave others stumped makes her an invaluable asset to the team.
Malou is true team player and she is willing to roll up her sleeves to help problem solve (even if it's not completely in her wheelhouse).
Malou is the most reliable, upbeat, responsible colleague! Always there with encouragement and a lightening fast response. It's an absolute delight to work with her.
Malou is incredibly supportive and helpful, especially when it comes to systems, the website, and all the little details that keep everything running smoothly. She is also kind, thoughtful, and always communicates with care.
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